Cancellation Policy
We always have a waiting list and so we ask everyone to provide as much notice as possible if you need to cancel or reschedule. Please take note of our full cancellation policy.
Deposits
To mitigate missed appointments, we take a £50 deposit for each booking. This is non-refundable if you cancel within 72 hrs, unless we are able to rebook.
No-shows
If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment.
Notice
We understand that sometimes plans need to change and that you may need to cancel, but please respect our time and give us as much notice as possible.
Sickness
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Review Appointments
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
Initial Consultations
New patients are seen for consultation and assessment; treatment is not provided on the first visit for dermal fillers to allow for a cooling-off period.